Customer Complaints

Guiding Principle:

Kraft Foods has an established response program designed to address any product safety and quality issues for the protection of consumers, customers and Kraft Foods' products.


Rigorous controls are in place to assure that all Kraft Foods' products are manufactured and distributed according to defined specifications.

  • If there is a concern with any product, package or service related issues, a toll-free number is located on Kraft Foods packages or you may contact your Sales Representative for guidance.
  • In order to provide you with the best possible response, please retain the Code Date information and, if possible, a sample of the product or package of concern. Without this information we will be unable to track product back to its original manufacturing line. All concerns will be addressed in a timely manner.
  • If you have questions about reading product code date information please contact your sales representative.
Customer Complaints