Kraftfoodservice.com

Customer Complaints

Guiding Principle:

Kraft Foods has an established response program designed to address any product safety and quality issues for the protection of consumers, customers and Kraft Foods' products.

Procedures:

Rigorous controls are in place to assure that all Kraft Foods' products are manufactured and distributed according to defined specifications.

  • If there is a concern with any product, package or service related issues, a toll-free number is located on Kraft Foods packages or you may contact your Sales Representative for guidance.
  • In order to provide you with the best possible response, please retain the Code Date information and, if possible, a sample of the product or package of concern. Without this information we will be unable to track product back to its original manufacturing line. All concerns will be addressed in a timely manner.
  • If you have questions about reading product code date information please contact your sales representative.
Customer Complaints